Privacy Policy

Privacy Policy

Last Updated: May 2021

This Privacy Policy describes how this website, https://protreeserviceswilmington.com (“we,” “us,” or “our”) collects, uses, and protects your information when you visit our website or use our services.

Information We Collect

Information You Provide to Us: We collect information you voluntarily provide, including:

  • Name, email address, phone number, and mailing address
  • Property address and service location details
  • Information about your tree care needs and preferences
  • Messages and communications sent through our contact forms or email

Information Automatically Collected: When you visit our website, we may automatically collect:

  • IP address and browser information
  • Pages visited and time spent on our site
  • Referring website information
  • Device and operating system information

Cookies and Tracking Technologies: We use cookies and similar technologies to improve your website experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser.

How We Use Your Information

We use your information to:

  • Provide tree care services and respond to service requests
  • Communicate about appointments, quotes, and service updates
  • Send promotional materials and seasonal reminders (with your consent)
  • Improve our website and services
  • Comply with legal requirements and protect our business interests

Information Sharing and Disclosure

We do not sell or rent your personal information. We may share information:

  • With trusted service providers who help operate our business
  • When required by law or legal process
  • To protect our rights, property, or safety, or that of others
  • In connection with a business transfer or acquisition

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Data Security

We implement reasonable security measures to protect your information. However, no internet transmission or storage method is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

You may:

  • Update or correct your personal information by contacting us
  • Unsubscribe from marketing communications
  • Request information about data we collect about you
  • Request deletion of your personal information (subject to legal requirements)

Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website with a new “Last Updated” date.

Contact Us

Questions about this Privacy Policy? Contact us at:


Terms of Service

Last Updated: [Date]

Welcome to www.protreeserviceswilmington.com. These Terms of Service (“Terms”) govern your use of our website and services provided by Pro Tree Services Wilmington (“Company,” “we,” “us,” or “our”).

Acceptance of Terms

By accessing our website or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our website or use our services.

Use of Website

Permitted Use: You may use our website to learn about our services, request quotes, and communicate with us for legitimate business purposes.

Prohibited Use: You may not:

  • Use our website for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Transmit viruses, malware, or harmful code
  • Interfere with website functionality or security
  • Copy, reproduce, or distribute our content without permission

Intellectual Property

All website content, including text, images, logos, and design elements, is owned by us or our licensors and protected by copyright and other intellectual property laws.

User Content

If you submit content to our website (reviews, comments, photos), you grant us a non-exclusive license to use, display, and distribute such content for business purposes.

Website Availability

We strive to maintain website availability but do not guarantee uninterrupted access. We may suspend or modify the website for maintenance or improvements.

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use your information.

Dispute Resolution

Governing Law: These Terms are governed by North Carolina state law.

Resolution Process: Disputes will be resolved through:

  1. Good faith negotiation
  2. Mediation (if necessary)
  3. Binding arbitration or court proceedings in New Hanover County, North Carolina

Disclaimers

Service Disclaimers:

  • We do not guarantee tree survival or growth
  • Natural factors beyond our control may affect results
  • Recommendations are based on industry standards and professional judgment

Website Disclaimers:

  • Information is provided “as is” without warranties
  • We do not guarantee accuracy of all website content
  • Third-party links are provided for convenience only

Indemnification

You agree to indemnify and hold us harmless from claims arising from your use of our website or services, violation of these Terms, or infringement of third-party rights.

Termination

We may terminate or suspend your access to our website or services at any time for violation of these Terms or other reasonable business reasons.

Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a new “Last Updated” date. Continued use constitutes acceptance of modified Terms.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Pro Tree Services Wilmington regarding use of our website and services.

Contact Information

Questions about these Terms? Contact us at:

  • Webmaster
  • Email: Contact Us
  • Website: www.protreeserviceswilmington.com

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.